Buy with confidence. If a product isn't right, you have 30 days to change your mind, and if anything is faulty you're covered by the Australian Consumer Law – no fine print, no arguments.
Change of mind – 30 days
- Return any unused item within 30 days of delivery for a refund or exchange.
- Items must be unused, in original condition and packaging, with any tags attached.
- You cover the cost of return postage; we recommend a tracked service.
- Refunds are issued to your original payment method within 5 business days of the item reaching us (your bank may take a few more days to show it).
- Original shipping charges (where applicable) are not refunded on change-of-mind returns.
For hygiene reasons, grooming tools that have been used cannot be returned for change of mind.
Faulty, damaged or not as described
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
In practice, that means: if your item arrives damaged, stops working, or doesn't match what we described, email us a couple of photos (or a short video for anything electronic) and we'll offer a replacement or a full refund. In most cases we won't ask you to post the item back; if we do, we cover the return postage.
Wrong item or missing parcel
Received something you didn't order, or tracking says delivered but there's nothing at the door? Email us within 7 days and we'll send the correct item or a replacement at no cost.
How to start a return
- Email info@discountpaws.com.au with your order number, the item, and the reason (photos if it's a fault).
- We'll reply within 1 business day with the next step – a return address for change-of-mind returns, or a replacement/refund confirmation for faults.
- Post it back (change of mind) and send us the tracking number. That's it.
Please don't return items to the address on the parcel – overseas warehouses can't process returns. Always email us first for the correct Australian return address.
Exchanges
Need a different size or colour? The fastest route is to return the original for a refund and place a new order, so the replacement isn't held up waiting for the return to arrive. Email us and we'll help.
Nothing in this policy limits your rights under the Australian Consumer Law.